zettbuz Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how zettbuz collects, uses, and stores information.
1. Introduction
zettbuz (referred to herein as "we", "us", or "the platform") operates a trusted online casino and sports betting platform for users in Bangladesh. We believe that your privacy is a fundamental right, and protecting that right is our ethical responsibility.
This privacy policy ("Policy") explains what types of information zettbuz collects, how that information is used, with whom it may be shared, and what your rights are regarding your information. By using this platform, you are agreeing to the terms of this privacy policy.
zettbuz never sells your personal information to third parties. Your information is used only for the purposes described in this policy and is kept secure through SSL encryption.
2. What Information We Collect
We collect various types of information when you create an account and use our services on zettbuz. This information falls into two main categories:
2.1 Information You Provide
Information you voluntarily provide during registration and account management:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Residential address (for identity verification)
- National ID card or passport details (as part of the KYC process)
- Financial information: bKash, Nagad, Rocket, Upay, or bank account details (for transactions)
- Information provided when contacting customer support
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device identifier information
- Browser type, operating system, and device type
- Activity logs on the platform — which pages were visited, for how long, and which games were played
- Transaction history: records of deposits and withdrawals
- Information collected from cookies and similar tracking technologies
- Login dates, times, and session duration
We never collect sensitive personal information such as religious beliefs, political opinions, ethnicity, health-related data, or any other sensitive personal details.
3. Purpose of Using Information
zettbuz uses the information it collects for the following legitimate purposes:
3.1 Account and Service Management
- Creating, verifying, and managing your account
- Ensuring age verification (minimum 21 years)
- Providing customer support in Bengali (via 24/7 live chat and email)
- Processing and verifying financial transactions
- Helping you recover your password or account
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Complying with anti-money laundering (AML) policies
- Monitoring and investigating suspicious transactions
- Managing the KYC (Know Your Customer) process
3.3 Platform Improvement and Personalization
- Recommending games and offers based on your preferences
- Improving platform performance and user experience
- Diagnosing and resolving technical issues
- Research and development of new features and services
3.4 Legal Compliance
- Complying with applicable laws and regulations
- Responding to court orders or legitimate requests from authorities
- Retaining information for dispute resolution and legal claims
4. Information Sharing and Disclosure
zettbuz never sells your personal information. Information may be shared with third parties only in the limited circumstances described below:
4.1 Service Provider Partners
We work with certain service providers who supply technical support, payment processing, or security services on our behalf. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.
4.2 Payment Processing
Necessary information may be exchanged with bKash, Nagad, Rocket, Upay, and bank transfer services to complete financial transactions. These transactions are also governed by their own privacy policies.
4.3 Legal Obligations
Where disclosure of information is required under a court order, a legitimate request from a law enforcement agency, or applicable law, zettbuz will fulfil that legal obligation.
4.3 Business Transfer
In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.
zettbuz never sells or rents your personal information to advertisers, data brokers, or any other third party.
5. Cookies and Tracking Technologies
zettbuz uses cookies and similar technologies to ensure platform functionality and to improve your experience.
5.1 What Types of Cookies We Use
- Essential Cookies: Essential for the basic functionality of the platform. Without these, the site will not work properly. They store login sessions, security tokens, and language preferences.
- Functional Cookies: Remember your preferences and settings, such as your preferred game category or display settings.
- Analytics Cookies: Help analyse platform usage and are used to improve our services. This information is collected in aggregate form.
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.
6. Data Security Measures
zettbuz applies industry-standard security measures to keep your personal and financial information secure:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Secure Servers: Data is stored on secure, access-controlled servers.
- Access Controls: Only authorized staff can access information for specific, defined purposes.
- Regular Security Audits: Platform security is regularly tested and updated.
- Two-Factor Authentication: An additional security layer to protect your account.
Despite our best efforts to protect your information, transmitting data over the internet is not entirely risk-free. However, we are always committed to ensuring the highest level of protection for your information.
7. Data Retention Period
zettbuz retains your information for as long as necessary to fulfil the specific purpose for which it was collected:
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: Information may be retained after an account is closed for as long as necessary for legal obligations, dispute resolution, or fraud prevention.
- Financial Transaction Records: Retained for the period required by applicable legal requirements.
- Marketing Communications: Deleted until you withdraw consent or upon request.
Once the designated retention period ends, information is securely deleted or anonymized so that no individual can be identified.
8. Your Rights Regarding Your Information
As a zettbuz user, you have the following rights over your personal information:
8.1 Right to Access
You may request to know what types of information we hold about you. We will provide you with a detailed breakdown in a timely manner.
8.2 Right to Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected. Ensuring accurate information is important for both you and us.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, where legal obligations or legitimate interests exist, it may not be possible to delete all information.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, for example where the accuracy of the information is in dispute.
8.5 Right to Withdraw Consent
Where information processing is based on your consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal will remain valid.
To exercise any of the rights above, please contact us. We will process your request as quickly as possible.
Email: [email protected]
24/7 live chat support in Bengali is available.
9. Protection of Minors
zettbuz strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any minor.
Age is verified at the time of registration. If a minor's information has been collected for any reason, we will delete that information as soon as we become aware of it and close the associated account. If you have any information regarding this, please contact [email protected].
10. Third-Party Services and Links
Some third-party services (such as payment gateways) are used on the zettbuz platform. These services are governed by their own privacy policies, and zettbuz is not responsible for them.
We select our service provider partners in a way that ensures they maintain high standards of data protection. It is recommended that you read the privacy policy of any third-party service before using it.
11. Policy Changes and Updates
zettbuz reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will:
- Update the last updated date on this page
- Notify registered users by email
- Display a notice on the platform
Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. If you disagree with the policy, you may close your account.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:
We process all privacy-related requests as quickly and carefully as possible.
For more information, please also read our Terms and Conditions and Responsible Gaming pages.